FAQ
Frequently Asked Questions (FAQ)
Welcome to Aphrodite’s FAQ page! Below you’ll find answers to our most commonly asked questions about shipping, returns, and refunds.
If you need further assistance, please reach out to us at info@aphroditeweb.shop.
SHIPPING
Which countries do you ship to?
Currently, we ship within the Australia only. We are actively considering expanding to more regions in the future.
How much does shipping cost?
Shipping within the Australia is completely free — no hidden fees.
How long does order processing take?
Orders are processed within 1–2 business days (Monday to Friday). Orders placed before 10:00 AM (GMT) are prioritized.
When will I receive my order?
You can expect your order to arrive within 4–7 business days from the date of purchase.
Shipping is handled by Post.
Can I track my order?
Yes! Once your order ships, you will receive an email with your tracking number and courier details.
You can track your order directly through our website’s tracking portal.
What should I do if my package is missing an item?
Please contact us within 7 days of delivery at info@aphroditeweb.shop.
We’ll quickly investigate and arrange a replacement or refund if needed.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can return it for a full refund or exchange.
How do I start a return?
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Email us at info@aphroditeweb.shop with your order number and reason for return.
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We will send you a prepaid return label and detailed instructions.
Do I have to pay for return shipping?
No — all returns are free of charge, whether for product defects or if you simply change your mind.
What are the return conditions?
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Items must be unworn, unwashed, unused, and in original packaging.
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Proof of purchase is required.
How long does it take to receive my refund?
Once we receive and inspect your return, refunds are typically processed within 5 business days.
Refunds are issued in AUD ($) to your original payment method.
What if I haven't received my refund yet?
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Check your bank account or contact your card issuer.
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Contact your bank (sometimes it takes a few days).
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If you still haven't received your refund, email us at info@aphroditeweb.shop.
What if my item is damaged or incorrect?
Please inspect your order upon arrival.
If something is wrong, contact us immediately at info@aphroditeweb.shop with a photo or video. We’ll make it right quickly.
GENERAL
Do you use eco-friendly packaging?
Yes! Sustainability matters to us. We use environmentally friendly packaging wherever possible.
Are all items returnable?
Most of our items are made to order and non-returnable unless faulty.
If your item is defective, we’ll replace it with an identical product at no cost.
Contact Us: 24/7-
🛒Trade name: Aphrodite
📞Phone: +447386472577
📧Email: info@aphroditeweb.shop
🏡Address: LibraNutrition LLP, 27 Duke Street, Chelmsford CM1 1LW, United Kingdom